Alice lists only channels that she has been granted permission to read. If one of your channel is not visible to Alice, please follow below steps to make it visible to Alice:

  1. Go to Slack app, open the channel's about screen

  2. If @alice is not present in the member list, click on "Invite more people...", then invite @alice to the channel (Alice may show as @standup_alice or @standupalice in your team, just make sure it shows correct icon)

  3. Back to Alice webapp (, click on "refresh" button on UI as below image

Please contact us if you still have the issue.